Closed for feedback

Could better data collection and analysis improve performance?

We think that better data collection and analysis from AEs to us will improve performance, what do you think?

Our thinking on data collection and analysis

To monitor performance and make decisions about how to interact with members we’ll require relevant data to be shared. In return we’ll aggregate data and provide information back to members which can help them make comparisons between themselves, their industry, the programme, and our performance where relevant.

We’ll also provide an annual valuation of claims cost so members are always aware of their potential liability.

We’ll expect data around six performance domains to be provided: injury statistics, injury management, injury prevention, claims management, organisational capability, and worker voice/experience.

We’ll have a particular focus on outcomes for workers and will use a range of methods to capture this information. Some of this information may come direct to us, instead of via the employer. For example, we’ll be looking at things like evidence of worker participation in making improvements, the quality of claims management and satisfaction levels for injured workers.

More information

To get a better understanding of how it could work, see our scenario on data and performance.

Download Scenario 4. AE and TPA needs to provide data to ACC and understand their performance.

Current state

Outside of annual audits we have little ability to monitor the performance of members and the programme as a whole. This is because data is limited. Effort and engagement between us and the AE is largely tied to the audit process.

Future state

Through regular performance monitoring and collecting of more detailed data through a variety of sources, we will have the ability to measure programme effectiveness at any point. Contact between parties will be more frequent.

Scenario 4. AE and TPA needs to provide data to ACC understand their performance
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Closed for feedback

We have further developed and road tested the proposed changes to AEP with your help. The next step is to review your feedback. 

Jun 2019
Phase two closed for feedback

We 'unpacked' key priority areas with you and developed areas of the programme that required more work.

Sep 2019
Phase three: update

We'd hoped to share more information with you in September however we're still finalising the potential programme improvements based on the feedback we've received. We're also working on options for delivery of any initial programme changes. 

Proposed changes to AEP finalised

ACC Board and Minister for ACC to review our proposal 

2020 Levy Consultation

Proposed changes to AEP included in the 2020 Levy Consultation