Closed for feedback

How can we improve the certification process?

We are focusing on certification for Accredited Employers and Third Party Administrators and want to know if we’re on the right track.

In the enhanced Accredited Employers Programme (AEP), there will be a robust accreditation process to ensure the programme is positioned as the ‘best of the best’, as accredited employers (AEs) should be providing injury claims and rehabilitation equal to, or better than, ACC.  You can read more about accreditation in our phase one content: 

How could accreditation work?

Accreditation will show AEs are committed to the wellbeing of their employees by establishing and maintaining a safe work environment. This involves ongoing workplace injury prevention initiatives, and providing appropriate claims and injury management and rehabilitation services for employees if injuries do occur.  

Certification of AEs and Third Party Administrators (TPAs) is one component of the accreditation process. Going forward we will certify that an AE and TPA can manage the injury claims and rehabilitation for their injured workers to the standard expected. For employers, we will look at their systems and performance, and will do so on an ongoing basis. We want to have consistent outcomes across work and non-work injury and claims management.

We are currently considering different levels of certification for all AEs: those who use a TPA, and self-managed AEs. TPAs will have a level of certification. It is likely that certification will focus on three areas:

  1. Systems and processes in place and capability to manage injury claims
  2. Quality of injury claims and rehabilitation management
  3. Processes, policies, resource, and a sound approach to preventing and managing injury
Closed for feedback

This consultation is now closed for feedback. Thank you for your feedback. 

Phase two open for feedback

We're 'unpacking' key priority areas with you and developing areas of the programme that require more work. Tell us what you think. 

Aug 2019
Phase three open for feedback

We’ll share key insights from phase two and where we’re currently at with the proposed changes to the programme.

Proposed changes to AEP finalised

ACC Board and Minister for ACC to review our proposal.

2020 Levy Consultation

Proposed changes to AEP included in the 2020 Levy Consultation.