In the enhanced Accredited Employers Programme (AEP), there will be a robust accreditation process. The accreditation process is part of the big picture of positioning AEP as a programme for ‘the best of the best’ as AEs should be providing claims and injury management equal to or better than ACC. You can read more about accreditation in our phase one content:
How could accreditation work?
Accreditation will show AEs are committed to the wellbeing of their workers by establishing and operating a safe work environment. This includes continually working to prevent workplace injuries, and providing appropriate claims and injury management and rehabilitation services when injuries do occur.
In addition to certification, accreditation will have four other components:
Financial StrengthAccreditation will confirm AEs can cover the expected financial obligations of participating in AEP and that they can look after their worker’s health, safety and wellbeing. In the Enhanced AEP, the financial strength criteria will remain unchanged.
Health and Safety SystemsAccreditation will ensure AEs have health and safety systems in place that are appropriate, of a high quality, and meet a recognised standard. This is likely to be an existing external assessment.
Worker VoiceACC and AEs will engage with workers to check all components of the accreditation process are working well and that workers are involved in the Programme as required. This perspective feeds into performance monitoring between us and the AE, and informs the AE's improvement framework. AEs will:
- Demonstrate appropriate systems are in place to understand and act on worker experience and ensure they're participating in AEP.- Act on data from the existing Research New Zealand satisfaction survey for injured workers.
- Support ACC interviewing a cross-section of their workers.
AEs must demonstrate a commitment to continuous improvement and action. AEs will identify areas for improvement and take steps to make improvements. All accreditation components (except for financial strength) feed into the improvement framework.
CertificationWe will certify that an AE and TPA can manage the injury claims and rehabilitation for their injured workers to the standard expected. We've covered certification separately to get tailored feedback and would like to hear your thoughts.
How can we improve the certification process?