Closed for feedback

How could we build a culture of continuous improvement?

We believe a culture of continuous improvement should be evidenced in all AEs having an improvement framework. What do you think?

How can we build and demonstrate continuous improvement?

Before joining, and as a member of the programme, we will expect AEs to make efforts to continuously improve injury prevention, injury management, and claims management practices. We will also expect improvements to be monitored and documented so they can be communicated with us.

High-level framework

All AEs will be expected to create and deliver on a high-level information framework which includes:

  • Current state (where they are now)
  • Improvement goals (where they want to be)
  • Improvement initiatives (how they’ll get there)
  • Take an in-depth look at the improvement framework

The improvement framework is a tool that can help us to understand whether or not good performance is a result of good practice. It will act as both an aspirational tool to help strong performers drive continuous improvement, and a performance management tool for poor performers.

If good performance and outcomes are continually demonstrated, then our involvement with you around improvements may be very light-touch.

Conversely, if performance is slipping or continues to be poor, we reserve the right to ask more of AEs, to give us confidence they have the ability to be a member of the programme. This may mean having more frequent check-ins to track improvement, or for executives to explain their planned course of action.

More information

To get a better understanding of how it could work, see our scenario on demonstrating continuous improvement.

Download scenario 3. Demonstrating continuous improvement

Current state

An improvement framework does not exist, meaning there is less accountability for AEs and less opportunity for us to encourage improvement of AEs.

Future state

AEs will own the identification and implementation of improvements. Seeing a commitment to improvement will ensure their continued participation in AEP.

Note: TPAs will not be required to produce or demonstrate an Improvement Framework to us. 

Key AEP insights 2017 2018
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Scenario 3. Demonstrating continuous improvement
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Closed for feedback

We have further developed and road tested the proposed changes to AEP with your help. The next step is to review your feedback. 

Jun 2019
Phase two open for feedback

We'll 'unpack' key priority areas with you and develop areas of the programme that require more work.

Aug 2019
Phase three open for feedback

We'll work with you to polish and consolidate the proposed changes to the programme. 

Proposed changes to AEP finalised

ACC Board and Minister for ACC to review our proposal 

2020 Levy Consultation

Proposed changes to AEP included in the 2020 Levy Consultation