How can we build and demonstrate continuous improvement?
Before joining, and as a member of the programme, we will expect AEs to make efforts to continuously improve injury prevention, injury management, and claims management practices. We will also expect improvements to be monitored and documented so they can be communicated with us.
All AEs will be expected to create and deliver on a high-level information framework which includes:
- Current state (where they are now)
- Improvement goals (where they want to be)
- Improvement initiatives (how they’ll get there)
- Take an in-depth look at the improvement framework
The improvement framework is a tool that can help us to understand whether or not good performance is a result of good practice. It will act as both an aspirational tool to help strong performers drive continuous improvement, and a performance management tool for poor performers.
If good performance and outcomes are continually demonstrated, then our involvement with you around improvements may be very light-touch.
Conversely, if performance is slipping or continues to be poor, we reserve the right to ask more of AEs, to give us confidence they have the ability to be a member of the programme. This may mean having more frequent check-ins to track improvement, or for executives to explain their planned course of action.
To get a better understanding of how it could work, see our scenario on demonstrating continuous improvement.