Workers should receive the same, or better, service than they would get if their claim was managed by us. This means that workers need to be engaged, feel they can participate, and are represented in their workplace health, safety and wellbeing initiatives.
We’ve heard that just seeking feedback on satisfaction isn’t a good enough measure, so we’re looking at ways to get genuine and effective workers voices to influence AEP – both as we continue to enhance the programme and when the changes are implemented.
In the enhanced programme, the workers voice will be an influencing and active component of accreditation. Understanding what is happening on the ground from the worker perspective helps to build a robust assessment of an Accredited Employer’s (AEs) performance.
AEs will need to demonstrate evidence they have appropriate channels in place to collect the voice of their workers, and that workers are engaged and participate in the identification and implementation of improvement initiatives.