Co-design improvements to the Accredited Employers Programme

We’ve identified improvements to the Accredited Employers Programme (AEP) through co-design with our customers and stakeholders during 2019. We've shared our findings with you below.

What would these improvements look like?

Following the co-design process, we're now working through what the improvements would look like in more detail. It's important to note that the overall structure of AEP will remain the same as what's currently in place and we'll continue to work with our customers to improve AEP. 

We've outlined below what the improvements might look like as an end-to-end process: from an organisation considering joining AEP through to leaving the programme. These improvements would involve incremental changes across all areas to the programme, and we would consult with our customers on any proposed changes. 

The end-to-end process

An employer is considering joining AEP

Entering the programme and becoming accredited

Being in the Accredited Employers Programme

Leaving the Accredited Employers Programme


We held workshops with business customers, advocacy groups, unions, and employers across New Zealand. These focused on improving ACC’s workplace safety incentives. The insights from this engagement highlighted opportunities to improve the Accredited Employers Programme (AEP).


We worked with accredited employers (AEs), third party administrators (TPAs), and union representatives and internal stakeholders to identify pain points and opportunities for improving the programme.

The resulting draft conceptual target operating model sought to address these pain points as well as programme issues we identified.


We tested the direction of the target operating model with customers and stakeholders, and ran focused co-design workshops to get feedback on and develop components and features of the programme. The consolidated learning from previous two years of work produced the co-designed vision for AEP.


Due to the scale of the programme and the number of customers affected (23% of NZ’s workforce are employed by AEs), improving the programme is going to take time and so we have recommended a phased delivery approach to implementing change.

The ACC Board and Minister have agreed to this and for us to begin implementing initial improvements to the programme, which will focus on foundational, cost-effective changes that will deliver benefits for our customers. 

We are committed to working with our customers on this detailed design work, which includes building and testing key improvements and establishing on how best to implement changes incrementally.

We’ll begin working with you on this when the time is right.