We visited 13 centres around New Zealand to get your feedback on how we can work differently with general practice services.
We started co-designing a new way of working together.
We held a workshop with our patients to make sure we do customer-focused thinking and planning.
We conducted in-depth interviews and focus group meetings with general practice members to learn about their experience with us.
We sought your feedback on a high-level concept.
We've addressed many of the day-to-day pain points identified in your feedback so far.