Feb 2019
Nationwide roadshow
We visited 13 centres around New Zealand to get your feedback on how we can work differently with general practice services.
Apr 2019
Concept design workshops
We started co-designing a new way of working together.
May 2019
Consumer workshop
We held a workshop with our patients to make sure we do customer-focused thinking and planning.
Sep 2019
Understanding pain points
We conducted in-depth interviews and focus group meetings with general practice members to learn about their experience with us.
Nov 2019
Concept definition
We sought your feedback on a high-level concept.
Jul 2020
Addressing common challenges
We've addressed many of the day-to-day pain points identified in your feedback so far.
