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Too many New Zealanders continue to be injured or killed at work. Which is why we’re working in partnership with others to identify better ways to reduce serious injuries and fatalities in the workplace by at least 25%, by 2020. 

We’ve met with over 500 businesses, advocacy groups and employees around the country to understand current realities, key needs and how we can do things better. The things we’ve learnt have shaped our proposed new approach: Phase 1: What we've learnt

Our new approach has led to some new product thinking. The products are not fully formed yet and we're still exploring the viability of some of the features. But we would like to give you a snapshot of where we're at and check we’re on the right track.

We'll be seeking further feedback on more detailed proposals starting in March 2018 and will let you know when this is happening.

Two proposed products

Our two proposed products are:

  • Product A - the default option for most businesses, regardless of their size and health and safety (H&S) maturity
  • Product B - for businesses who can demonstrate strong, existing H&S performance and are willing and able to manage rehabilitation and claims management for all their staff themselves, on behalf of ACC.

Both products include these key changes to how things are at the moment:

  • flexible, connected product and service options that change with you and encourage continuous improvement
  • ability to link the levy you pay to your business’s own workplace H&S performance (not your industry average)
  • access to tailored, ‘joined up’ services, information and advice (from WorkSafe New Zealand and across the H&S sector) to help you improve your workplace health and safety.

These changes reflect a shift from a ‘compliance’ focus to an ‘outcomes’ focus, where injury prevention and its link to the levy you pay is well understood and all businesses invest in preventing injuries.

Our intention is to build on this initial set of  products. For example, at a later stage, we might consider a product option aimed at businesses with more complex operating environments (eg multi-entity businesses).

Product A: Key features

Product A will be the default option for most businesses, regardless of their size and H&S maturity. It is also likely to be the best option for previous or existing Workplace Safety Discount and Workplace Safety Management Practices members.

This product offers a range of options that will influence the levy you pay.

Key Product A features we're exploring include:

  • continuation of the base levy (if your business prefers limited engagement and is happy to be levied based on the average performance levels for your industry)
  • the ability to tailor a portion of your levy, based on your business’s individual performance (if your business is prepared to share your H&S performance) and have the opportunity to lower your levy based on strong H&S performance.
  • performance indicators that will allow us to evaluate your individual business's performance. We'll continue to look at your actual claims and cost of claims. But we'll also look to include indicators that recognise the other positive things your business is doing to keep your staff health and safe. These might include:
    • planned/committed training 
    • worker engagement surveys
    • best practice information shared with other workplaces
    • return to work programmes
    • injury prevention programmes
    • early claims reporting.
  • access to services, information and advice to help improve your H&S performance, via a dedicated customer portal (see service options below)
  • an opportunity to identify and ‘ring fence’ low injury risk areas of a business’s operations in order to shape the final levy calculation
  • an opportunity to earn ACC reward points for your positive performance outcomes, which could be used, for example, to:
    • access business mentoring and return to work services
    • access future targeted incentive products (eg help with accessing selected H&S improvement solutions, such as training or equipment)
    • offset a levy payment.
  • ability to monitor and benchmark your H&S performance against other businesses and communicate the results with your:
    • employees
    • supply partners and contractors
    • customers.
Product B: Key features

Product B is for businesses who:

  • can demonstrate strong, existing H&S performance and
  • are willing and able to manage rehabilitation and claims management for all their staff themselves, on behalf of ACC.

We anticipate these businesses will be large in size with strong H&S practices.

Key Product B features we're exploring include:

  • clear entry criteria required to confirm strong H&S performance
  • ability to ‘self manage’ injury rehabilitation and claims management, but subject to demonstrating strong H&S performance and service outcomes that will include satisfaction of injured employees
  • completion of a performance assessment to identify any areas requiring targeted injury prevention action and a plan to address these areas
  • access to a range of performance monitoring tools
  • access to services, information and advice to help improve H&S performance, via a dedicated customer portal (see service options below)
  • policy renewal periods based on performance
  • an opportunity to earn ACC reward points which could be redeemed to access additional services
  • accreditation of businesses and third party agencies (TPAs) accepted to use this product
  • the opportunity to monitor and benchmark your H&S performance against other businesses and communicate the results with your:
    • employees
    • supply partners and contractors
    • customers
  • an opportunity to help lead and influence H&S best practice.
Service options for both products

All businesses would have access to a dedicated customer portal containing tailored information, advice and service options. These might include:

Performance dashboard

A place to view your key Workplace H&S information and keep it up to date, including:

  • goals and targets
  • key performance activity
  • information to be shared with ACC.

Knowledge bank

‘One stop shop’ access to information on H&S best practice:

  • NZ business case studies
  • Access to information and advice from agencies.

Levy projection calculator

Enables your business to calculate the likely future levy impact, based on different actions.

Industry performance tracker

View the performance of your business against that of your industry.

Real time alerts

Keep up to date in (near) real time with key rehabilitation and claims management information, eg injury claims, cost information, medical certificate expiry dates, medical specialist appointments.

Relationship management service

Ability to access different levels of a relationship management service, including:

  • expert advice and answers to your questions
  • online booking format for appointments (face to face or call-backs).

Injury log tool

  • View information about existing injuries.
  • Share that information with ACC.
  • Contribute to return to work (RTW) planning.
  • Quantify optimum vs actual RTW.

Advocacy service (Product B only)

Ensure your employees are receiving the necessary support around their rights with respect to injury prevention, rehabilitation and claims management.

Give us your feedback

Your feedback is extremely valuable to us. It helps us confirm some ideas as well as challenge us on others.

When giving us your feedback, please be respectful of other readers and follow our Social Media Community Guidelines. If you include any personal information, it will be handled in accordance with our Privacy Policy. The feedback and information you provide will be used to create future proposals and for ACC research purposes.