Enhancing the Accredited Employer Programme

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We held workshops with business customers, advocacy groups, unions and employers across New Zealand, which focused on improving ACC’s workplace safety incentives. The insights from this engagement highlighted opportunities to improve the Accredited Employers Programme (AEP).

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We worked with accredited employers (AEs), third party administrators (TPAs), and union representatives and internal stakeholders to identify pain points and opportunities for improving the programme.

The resulting draft conceptual target operating model sought to address these pain points as well as programme issues we identified.

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We tested the direction of the target operating model with customers and stakeholders and ran focused co-design workshops to get feedback on and develop components and features of the programme. The consolidated learning from previous two years of work produced the co-designed vision for AEP.

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Due to the scale of the programme and the number of customers affected (23% of NZ’s workforce are employed by AEs), improving the programme is going to take time and so we have recommended a phased delivery approach to implementing change.

The ACC Board and Minister have agreed to this and for us to begin implementing initial improvements to the programme, which will focus on foundational, cost-effective changes that will deliver benefits for our customers. 

We are committed to working with our customers on this detailed design work, which includes building and testing key improvements and establishing on how best to implement changes incrementally.

We’ll begin working with you on this when the time is right.

What is the Accredited Employers Programme?

The Accredited Employers Programme (AEP) was developed in 2001 to allow financially secure businesses to take on the role of ACC for workplace injury claims and rehabilitation.

The intention was businesses would provide a better experience for injured workers at a lower cost. This would encourage workplaces to drive health and safety improvements.

Around 23% of the New Zealand workforce (about 500,000 people) are employed by an accredited employer and would have any work injuries managed through AEP.

Why are we improving AEP?

While the world has changed dramatically over the last 18 years, AEP has had little development. We have a big task ahead of us to bring this programme up to date.

Over the last two years we’ve been seeking ways to enhance AEP. We’ve engaged a wide range of people to better understand the key challenges with the existing programme and outlined ways to improve it.

Thank you to those who have been involved and provided input, please continue to feedback and help us enhance AEP. 


Last updated: 15 October 2021