We held workshops with business customers, advocacy groups, unions and employers across New Zealand, which focused on improving ACC’s workplace safety incentives. The insights from this engagement highlighted opportunities to improve the Accredited Employers Programme (AEP).
We worked with accredited employers (AEs), third party administrators (TPAs), and union representatives and internal stakeholders to identify pain points and opportunities for improving the programme.
The resulting draft conceptual target operating model sought to address these pain points as well as programme issues we identified.
We tested the direction of the target operating model with customers and stakeholders and ran focused co-design workshops to get feedback on and develop components and features of the programme. The consolidated learning from previous two years of work produced the co-designed vision for AEP.
Due to the scale of the programme and the number of customers affected (23% of NZ’s workforce are employed by AEs), improving the programme is going to take time and so we have recommended a phased delivery approach to implementing change.
The ACC Board and Minister have agreed to this and for us to begin implementing initial improvements to the programme, which will focus on foundational, cost-effective changes that will deliver benefits for our customers.
We are committed to working with our customers on this detailed design work, which includes building and testing key improvements and establishing on how best to implement changes incrementally.
We’ll begin working with you on this when the time is right.